Are you feeling frustrated with a faulty product, poor service, or an e-commerce order gone wrong? Are you urgently searching for the Grahak Suraksha helpline number to get your issue resolved?
You’ve come to the right place. We know how stressful it can be when a company doesn’t listen. This guide provides the official, verified helpline number and all the essential information you need to file your complaint effectively.
The Official National Consumer Helpline Number
The primary “Grahak Suraksha” helpline, operated by the Government of India, is the National Consumer Helpline (NCH).
To file your complaint, dial the following number:
Toll-Free Helpline Number: 1915 (Short Code effective from July 2022)
Alternate Number: 1800-11-4000
- Timings: The helpline is available on all days from 08:00 AM to 08:00 PM, except on National Holidays.
- Availability: This service is for all consumers across India.
When Should You Call the Helpline?
This helpline is your first and most powerful step for a wide range of consumer issues. You should call if you are facing problems like:
- A defective product (e.g., faulty electronics, expired goods).
- Deficiency in service (e.g., poor banking, insurance, or telecom services).
- Issues with e-commerce orders (e.g., wrong item received, refund denied).
- Overcharging or incorrect billing.
- Misleading advertisements.
- Failure to honour a warranty or guarantee.
Information to Keep Ready Before You Call
To make your call effective and save time, gather these details beforehand:
- Product/Service Details: Name of the company and the product/service.
- Proof of Purchase: Invoice number, receipt, or bill.
- Supporting Documents: Warranty card, photos of the defective product, or relevant screenshots.
- Company’s Details: The address, email, or customer care number of the company you tried to contact.
- A Brief Summary: A clear, short explanation of your problem.
More Ways to File a Complaint with Grahak Suraksha
Besides the helpline number, the government provides several other convenient ways to register your grievance:
- SMS Complaint: Send an SMS to 8800001915. A representative will call you back.
- NCH Mobile App: Download the “NCH” or “Consumer App” from the Google Play Store or Apple App Store for easy complaint registration and tracking.
- Online Portal: You can file a detailed complaint online at the Consumer Commission Online Application Portal.
What Happens After You Complain?
Once you register your grievance via the grahak suraksha helpline number, it will be assigned a unique Docket Number. The NCH then forwards your complaint to the respective company for resolution. You can track the status of your complaint using your Docket Number.
When the Helpline Isn’t Enough: What’s Next?
The National Consumer Helpline is an excellent tool for mediation. However, sometimes companies may not respond or refuse to provide a fair resolution.
If your issue remains unresolved, you have stronger legal options. This is often the point where professional guidance is needed to take the next step, which could involve:
- Sending a Formal Legal Notice: A professionally drafted legal notice often prompts immediate action from the company.
- Filing a Case in the Consumer Court: For more complex issues, filing a formal case in the appropriate Consumer Disputes Redressal Commission (Consumer Court) is the ultimate remedy.
This is where we can help.
If your complaint is not being heard or you need help with the formal legal process, contact GrahakSuraksha.in. Our team can guide you through drafting a powerful legal notice and filing your case to ensure you get the justice you deserve.