Are you searching for the official Grahak Suraksha complaint mail id to resolve an issue with a product or service? You’ve found the right place. Sending a clear, well-documented email is a crucial step in the grievance process.
This guide provides the official email address and, more importantly, a step-by-step template for writing a complaint that gets noticed.
The Official Grahak Suraksha (National Consumer Helpline) Email ID
The National Consumer Helpline (NCH), which is the primary “Grahak Suraksha” body, can be reached via email.
Official Email ID: nch-ca@gov.in
Our Email ID: 1.grahaksuraksha@gmail.com
Important Note: While email is an option, for better tracking and a more structured process, it is highly recommended to use the National Consumer Helpline number 1915 or file your complaint on the e-Daakhil Portal. These methods provide you with a specific Docket Number for easy tracking.
How to Write an Effective Complaint Email (Template)
If you choose to send an email, you must include all necessary details to make your complaint effective. A poorly written email is easy for a company to ignore.
Follow this professional format:
Subject: Complaint Regarding [Product/Service Name] – [Your Order/Reference ID, if any]
Example Subject: Complaint Regarding Defective Mobile Phone - Order #12345
Dear National Consumer Helpline Team,
1. Your Personal Details:
- Full Name: [Your Full Name]
- Mobile Number: [Your Contact Number]
- City & State: [Your City, Your State]
2. Details of the Company You Are Complaining Against:
- Company Name: [Full Name of the Company/Seller]
- Company Address: [If available]
3. Product / Service Details:
- Product/Service: [e.g., Samsung 42″ LED TV, ICICI Bank Savings Account Service]
- Date of Purchase/Service: [Date]
- Amount Paid: [₹ Amount]
- Order ID / Receipt Number: [Relevant ID]
4. Summary of the Complaint: (Clearly and calmly explain the problem in chronological order. Use bullet points.)
- Example: On [Date], I purchased the above product.
- Example: On [Date], the product stopped working.
- Example: On [Date], I contacted the company’s customer service, but they refused to help. My complaint number with them is [if any].
5. Desired Resolution: (State exactly what you want.)
- Example: I request a full refund of my payment.
- Example: I request a free replacement of the defective product.
6. Attachments: I have attached the following documents for your reference:
- Copy of the invoice/bill
- Photos/videos of the defective product
- Screenshots of communication with the seller
Sincerely,
[Your Full Name]
What to Do If Your Email is Ignored?
This is a common problem. You’ve sent the email, but the company doesn’t respond or refuses to cooperate. This does not mean it’s the end of the road.
When informal methods like emails fail, it is time to take formal legal action. This is the point where professional help can make all the difference. The next powerful step is to send a formal Legal Notice to the company.
If your emails and calls are not getting the attention they deserve, GrahakSuraksha.in is here to help. We can assist you in drafting and sending a legally strong notice that forces the company to take your complaint seriously. Contact us today to explore your next steps.